How to get support from BOOX?

Pre Sales Service:

Inquiry about the inventories and features about the products, please Send a message via Facebook Messenger and we will reply back as soon as possible. Or you could get more information about products in our official website via http://www.tzxjps.icu/products/.

After Sales Service:

You could learn more about from BOOX Help Center firstly. If that does not work, you shall determine whether it is hardware issue or software issue and contact us for further technical support according to the instruction as below. We will reply back as soon as possible.

Purchase Channels Hardware issues Software issues & suggestions?
Boox Shop Fill in the Service Request Form with all information You could submit the bugs on Feedback (Settings-Feedback) in your device. And you are warmly welcome to post the bugs with the build number and have discussion with other Boox users in our official forum via https://bbs.onyx-international.com.
Amazon ?Fill in the Service Request Form with all information
Taobao/Tmall /JD/Joybuy/Aliexpress Contact the after sales team via [email protected]
Others a. Under 1-year warranty: Please contact the seller directly
b. Beyond warranty:? Fill in the Service Request Form with all information
Help Center
FAQ and Technical support
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